Frequently Asked Questions

Shipping & Delivery

1. What shipping methods are available?
We primarily use UPS for our deliveries. In-stock items in the US typically arrive within 3-5 business days. Items that require additional processing time will have their expected delivery timelines listed on the product page, ranging from 7-10 business days or longer for certain items. Please check each product page for specific shipping information.

2. How can I track my order?
Once your order is processed (1-2 business days), you will receive tracking information to monitor its progress.

3. Do you offer free shipping?
Yes, we offer free shipping on all orders within the continental United States, with no minimum purchase required.

4. Where do you ship?
We ship to all 50 states within the United States, excluding Hawaii and Puerto Rico.

5. What happens if my shipment is delayed?
We strive to keep you updated on any unforeseen delays. If delays occur, we will notify you as soon as possible.

6. What should I do if my order is lost?
If your order is lost, please contact us at We may send a replacement or issue a refund depending on the situation.

7. Will you be offering more shipping options in the future?
We are considering adding expedited shipping options and will update our customers as new shipping methods become available.

8. How do I track my order?
You can easily track the status of your order by using the chat feature on the bottom right corner of our website. Simply click on the chat icon and choose "Track my order," then enter your order information. Remember to use the same email address you used when placing your order. Alternatively, you can log in to your account on our website and view detailed information about your order in the 'My Orders' section. If you require further assistance, our customer support team is here to help.

9. How do I change my delivery address?
You can change your delivery address within 1 day of placing your order by contacting our support team at Please provide your order number and the new address for quick processing.

Returns & Refunds

1. How do I report a damaged or defective item?
If you receive a damaged or defective item, please email us at within 5 days of receiving your order. Include photos and a brief description of the issue. We will guide you through the return process and cover the return shipping costs for these items.

2. What is your return policy for non-defective merchandise?
If you're not completely satisfied with your purchase, you can return it within 30 days. Please note that the product must be in its original, unused condition and packaging. Return shipping costs for non-defective items are the responsibility of the customer.

3. How and when will I receive my refund?
Once we receive and inspect your return, refunds are processed within 5-7 business days and will be issued to the original payment method. You will receive a confirmation email once your refund has been issued. The refunded amount will reflect any initial discounts and promotions used at purchase.

4. How do exchanges work?
For the fastest service, return the original item for a refund and make a separate purchase for the new item. Once your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package.

Customer Service & Order Management

1. How do I cancel an order?
Orders can be canceled within 24 hours of placement, provided they have not yet been shipped. Please contact us immediately at if you need to cancel an order.

2. What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, and Discover) and Shop Pay, all payments are securely processed on our platform.

3. What should I do if I receive the wrong item?
If you received an item different from what you ordered, please contact us at We will arrange for the correct item to be sent to you as quickly as possible at no additional cost.

4. How do I use a promotional code or gift card?
You can enter your promotional code or gift card details at checkout. The value will be automatically applied to your total purchase amount. Please check the expiry date and terms associated with the promotional offer.

5. Do you offer warranty on your products?
Certain products come with a manufacturer's warranty. Details about the warranty period and coverage are included on the product page.

6. What are your customer service hours, and how can I get in touch?
Our customer service team is available from 9 AM to 5 PM Easter Time, Monday through Friday. You can reach us at, or through our website's live chat feature.