Refund policy

At Bayte, we want you to feel confident in your purchase. If something isn’t quite right, our team is here to help and will work with you to find the best possible solution.

Return Overview

  • Return Period: 30 days from the delivery date.

  • Refund Time: Within 7 business days.

Return eligibility and conditions depend on the type of product purchased. Please review the sections below for details.

Return Address

225 East 34th Street, Apt 12G, New York, NY, 10016, United States

Note: The above return address is our main return address. When you request a return, you may receive the return address of the specific supplier for the fastest processing.

Reasons for Return

Order Cancellation

  • Processing Time: After you purchase any products from us, it will take 1-2 business days to process them.

  • Cancellation Window: You can cancel your order as long as you do so within 1-2 business days.

  • Before Shipping: To cancel an order before it is shipped, please contact our customer care team at support@bayte.com. We will process your cancellation request and issue a full refund to your original payment method.

Damages and Defects

  • Inspection: Please inspect your order when it is delivered..

  • Report Damage: Please report the issue to us immediately by emailing support@bayte.com, including the following in your email:

    • Your order number

    • A brief description of the damage or defect

    • Photos clearly showing the issue

  • Resolution: We will swiftly arrange for a return, replacement, or refund at no additional cost, based on your preference.

Change of Mind

If you decide to return an eligible item due to a change of mind, please contact us within 30 days of delivery to initiate the return.

Returned items must be unused, in original condition, and in original packaging, with all tags and accessories.

For change-of-mind returns:

  • Return shipping costs are the responsibility of the customer

  • Original shipping fees are non-refundable

  • We do not charge restocking fees

Exchanges

For an exchange, please return the item you have, and once the return is accepted, you can make a separate purchase for the new item. We’ll provide return instructions and next steps once the return is approved.

Wrong Product Received

If you receive the wrong product, please contact us at support@bayte.com immediately. We will cover the return shipping costs and ensure the correct item is sent to you promptly.

Large & Oversized / International Items (Final Sale)

Certain oversized, bulky, or made-to-order items — including products shipped directly from international manufacturers — are final sale and not eligible for return or exchange.

These items will be clearly marked on the product page. Please review dimensions and specifications carefully before placing your order.

Return Process

Contact Us

  • Please contact our customer care team at support@bayte.com and provide your order number and details about the reason for the return.

Packaging and Shipping

  • Condition: Please ensure you return your product in unused condition with all original product packaging, receipts, and tags.

  • Approval: If your return is approved, we’ll send you a return shipping label and instructions on how to send your package back to us. Items sent back to us without first requesting a return will not be accepted.

‏‏‎Refunds

  • Refund Timeframe: Once we receive and inspect your return, we’ll process your refund within 7 business days. You’ll receive a confirmation email once the refund is issued.
  • Refund Method: Refunds will be issued to the original payment method. If you used a gift card, the refund will be applied to the gift card first. The amount refunded will reflect any initial discounts and promotions.

Customer Support

If you need further assistance, please don't hesitate to contact us at:

Email: support@bayte.com

Phone: 202-417-8799‬

Company Information

Loek Group LLC

DBA: Bayte

Address: 225 East 34th Street, Apt 12G, New York, NY 10016, United States

Business Hours: Monday-Friday: 9am-5pm EST