FAQ

1. What shipping methods are available?

We partner with the three major carriers in the United States: UPS, USPS, and FedEx. For detailed shipping information, including processing times for specific products, please refer to our shipping policy.

2. How can I track my order?

You can track your order easily through our website by entering your tracking number in our tracking portal or using the chat feature on the bottom right of the screen. Just click the chat icon and select "Track my order." Ensure you use the same email address used for the purchase. If you need assistance, our customer support team is here to help.

3. Do you offer free shipping?

Yes, we offer free shipping on all orders within the continental United States, with no minimum purchase required.

4. Where do you ship?

We currently ship within the contiguous United States and do not offer international shipping.

5. What happens if my shipment is delayed?

We strive to keep you updated on any unforeseen delays. If delays occur, we will notify you as soon as possible.

6. What should I do if my order is lost?

If your order is lost, please contact us at support@bayte.com. We may send a replacement or issue a refund depending on the situation.

7. Will you be offering more shipping options in the future?

We are considering adding expedited shipping options and will update our customers as new shipping methods become available.

8. How do I change my delivery address?

To change your delivery address within 1 day of placing your order, please contact our support team at support@bayte.com. Include your order number and the new address for quick processing.

1. How do I report a damaged or defective item?

If you receive a damaged or defective item, please email us immediately at support@bayte.com. Include photos and a brief description of the issue. We will guide you through the return process and cover the return shipping costs for these items.

2. What is your return policy for non-defective merchandise?

If you're not completely satisfied with your purchase, you can return it within 30 days from the delivery date. The product must be in its original, unused condition and packaging.

3. How and when will I receive my refund?

Refunds are processed within 7 business days after we receive and inspect your return. They will be issued to the original payment method. You will receive a confirmation email once your refund has been processed, reflecting any discounts used at the time of purchase.

4. How do exchanges work?

For the fastest service, return the original item for a refund and make a separate purchase for the new item. Once your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package.